Delete your Loyality account

You can delete your account yourself at any time, in the app or on the web.

In the app or on the web dashboard

1. Sign in to the Loyality app (iPhone, iPad or Android) or at https://app.getloyality.com.
2. Tap your name or avatar, then Account.
3. Under Sign out & delete, tap Delete account and confirm.

By email

If you can't sign in, email support@getloyality.com from the address you sign in with, with the subject "Delete my account". We confirm it's you and delete the account within 7 days.

What is deleted

• Your login (email, name) and your access to every business.
• Every business where you are the only owner: its settings, reward, poster, team invitations, messages, and all its customers' cards and stamp history. Those customers' wallet cards stop updating.
• Any paid plan for those businesses is cancelled, so you won't be charged again.

What is kept

• Businesses you share with another owner stay with them.
• Payment and invoice records held by Paddle, our merchant of record, as tax law requires.
• Server backups, which are overwritten within 30 days.

Customers of a shop

Customers don't have a Loyality account. To remove your card, delete it from Apple Wallet or Google Wallet. To have the shop's record of your card deleted, ask the shop or email us with your card number (shown on the back of the card).