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Legal

Terms of service

Last updated: November 13, 2026

These terms are an agreement between you (the business or person using the service, "you") and Dror Zohar ("Loyality", "we", "us"). By creating an account or using Loyality, you agree to them.

1. The service

Loyality lets businesses offer digital loyalty cards that their customers keep in Apple Wallet or Google Wallet, record stamps and rewards, and send messages to those cards. Customers who add a card don't need an account; these terms apply to the businesses and staff who use the dashboard and app.

2. Accounts

You must provide accurate information and keep your sign-in secure. You're responsible for activity under your account, including your staff's. You must be at least 18 and able to enter into contracts on behalf of your business.

3. Free trial, plans and billing

  • New businesses get a 14-day free trial. No payment details are required for the trial, and it does not convert to a paid plan automatically.
  • Our order process is conducted by our online reseller Paddle.com, which is the merchant of record for all orders. Paddle handles checkout, invoices, sales tax and customer service inquiries about payments, and its buyer terms apply to your purchase.
  • Paid plans are billed in advance, monthly or yearly. Plans renew automatically at the end of each period at the then-current price until you cancel.
  • Plan changes take effect immediately and are prorated. Monthly message allowances reset each month and don't roll over. Extra message packs don't expire while your account is open.
  • Prices are in US dollars and exclude applicable taxes, which are added at checkout. We'll give you at least 30 days' notice of price changes for your plan.

Refunds

  • First payment: if you're not happy, ask for a full refund within 14 days of your first paid charge for a plan.
  • Renewals: cancel before the renewal date to avoid the next charge. Renewal payments aren't refunded, except where required by law or if a billing error was ours.
  • Message packs: unused packs can be refunded within 14 days of purchase.
  • To ask for a refund, email support@getloyality.com or reply to your Paddle receipt. Refunds go back to the original payment method.

4. Cancellation

You can cancel anytime from Plan & billing in the app. Your plan stays active until the end of the current billing period. After that, scanning and messaging pause, and your customers' existing cards remain in their wallets. You can also delete your account; we then delete or anonymize your data as described in our privacy policy.

5. Your responsibilities

  • Honor the rewards you offer to your customers. Rewards are offered by you, not by Loyality.
  • Only send messages that are lawful, accurate and relevant to your customers, and follow applicable consumer protection and marketing laws.
  • Don't use the service for illegal, harmful, misleading or offensive content, to impersonate others, or to interfere with the service or other users.
  • Follow Apple's and Google's rules for wallet passes.

6. Your content and data

You keep ownership of your business information and content. You give us permission to use it only to provide and improve the service. We handle personal information as described in our privacy policy.

7. Third-party services

The service relies on Apple Wallet, Google Wallet, Paddle and other providers. Their availability and terms are outside our control. Apple Wallet is a trademark of Apple Inc.; Google Wallet is a trademark of Google LLC. Loyality is not affiliated with or endorsed by Apple or Google.

8. Availability and changes

We work to keep Loyality available and secure, but the service is provided "as is" and may change, be interrupted or have errors. We may update features over time and will tell you about material changes that affect your use.

9. Suspension and termination

We may suspend or end access if you breach these terms, don't pay, or use the service in a way that creates risk or legal exposure. Where reasonable, we'll notify you first.

10. Disclaimers and limitation of liability

To the extent permitted by law, we disclaim all implied warranties, and our total liability for any claim is limited to the amount you paid us in the 12 months before the claim. We aren't liable for indirect, incidental, special or consequential damages, or lost profits or data.

11. Governing law

These terms are governed by the laws of the State of Israel, without regard to conflict-of-law rules. Disputes will be handled by the competent courts located there.

12. Changes to these terms

We may update these terms. If changes are material, we'll notify you by email or in the app at least 30 days before they take effect. Continuing to use the service after that means you accept the updated terms.

13. Contact

Dror Zohar
support@getloyality.com
https://getloyality.com